ZOE & CHLOE AND CO PRIVACY POLICY

At Zoe & Chloe and Co., we value your privacy and are committed to protecting your personal information.
We understand the importance of handling your details with care, whether you’re browsing our collection, making a purchase, or visiting us at a trade event.
We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles.
Please read our privacy policy below carefully. At any time, you can review, correct, update, or delete your Personal Data by contacting us directly.
You can unsubscribe from emails by clicking the UNSUBSCRIBE link in the footer of the email communication you have received.

 WHAT WE COLLECT – We may collect personal information such as your:

• Name and contact details (like email or phone number)
• Business name (for B2B purposes)
• Preferences or interests related to our products
• Feedback or enquiries made to us

WE COLLECT THIS INFORMATION WHEN YOU:

• Register your interest in our products
• Make a purchase or business enquiry
• Subscribe to our mailing list
• Speak with us directly at events

 WHY WE COLLECT IT: WE USE INFORMATION TO:

• Provide you with updates and product news
• Respond to your enquiries or orders
• Improve our service and product offerings
• Keep in touch about trade opportunities, promotions or collaborations

 HOW WE PROTECT IT:

Your privacy is important. We take appropriate steps to protect your information and never sell or share your details with third parties for marketing purposes. Information is stored securely and only accessed by trusted team members when necessary.

 SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in Personal Data or any customer information. Your Personal Data details are only disclosed to third-party suppliers when it is required by law, for goods or services which you have purchased, for payment processing, or to protect our copyright, trademarks, and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this Privacy Policy and in accordance with applicable law.

We want to be careful and respectful with your information. Therefore, we intend to comply with all applicable laws regarding the collection, use, and transfer of your data. We may share your data with our affiliates, service providers, certain third parties, and as necessary for legal requirements. “Personal” vs. anonymised information: we collect and maintain both “personal” and anonymised data. “Personal” data is information that identifies you or could reasonably be associated with or linked to you. Anonymised information is data that is not linked and could not reasonably be linked to you.

YOUR RIGHTS: AT ANY TIME, YOU MAY:

• Request to see the information we hold about you
• Update or correct your details
• Ask to be removed from our contact list: In the event you decide you no longer want Zoe & Chloe and Co to hold your Personal Information, you may notify us in writing (Email) of your desire for us to delete your Personal Information on record. We will use our best endeavours and comply with all legal requirements within a reasonable timeframe to delete your Personal Information, unless we are required by law to retain such information.

HOW TO ACCESS AND /OR UPDATE INFORMATION:

If you would like us to update or amend your Personal Information, please contact us we will make the requested amendments. We may ask you to verify your identity to ensure that the Personal Information we hold is not improperly accessed.

 COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g., name, address, email address, or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality, and help us provide a better visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third-party services such as Google Adwords and Meta Adverts. These ads may appear on this website or other websites you visit.

PASSWORD: to help us keep your data safe, when you create an account, and chose a password avoid to share it with others. This significantly compromises the security of your data. Additionally, using the same password across multiple websites or apps poses a substantial risk, making your data vulnerable to unauthorised access. In such instances, it becomes exceedingly challenging for us to protect you from potential breaches.

 CHILDREN’S PRIVACY

We do not want to and do not knowingly collect any data from people under 13. If we learn that we have collected such data, we will take all reasonable measures to delete that information and not use it for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personal information we have collected from children under 13, please send us an Email support@zoeandchloeandco.com.au).

People under 18 years of age may have data that they provided to us through our website deleted by sending an email to us requesting deletion. Please note that while we make reasonable efforts to comply with such requests, deletion of your data does not ensure complete or comprehensive removal of that data from all systems.

Notes:

• Any information you choose to make publicly available, such as blog comments and reviews on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites, or if others have copied or saved the information.

• Links from our Online Platforms or via our Services to third-party services that we do not operate or control are provided for your convenience. We are not responsible for the privacy or security practices of services that are not covered by this Privacy Policy. Third-party services should have their own privacy and security policies, which we encourage you to read before supplying any Personal Information to them.

 POLICY CHANGES

We may update this Policy from time to time.

We’ll post the new policy here.

This Policy was last updated on April 30, 2025.