Refund and Returns Policy

All items are listed in Australian dollars.

We take every precaution to ensure your order is free from any faults before shipping.  In the unlikely event your item is faulty or damaged upon receiving the order, we kindly ask you to notify us by email within 3 days from receiving the order, explaining the issue and providing a photo to help us understand the issue.

We are happy to replace the item at our cost.  If the item is no longer in stock, we will arrange a credit or refund for the value of the item.

Simply send us an email at zoeandchloeandco@gmail.com and return the item within seven days of receiving your order.

We understand buying online can be challenging so we definitely accept returns for change of mind. In that case, the return expenses will be at the customer’s cost using a tracking number. Returns will have to be made 7 days from purchase day and shall be returned in their original package, not damaged.

We do accept returns on earrings.

All of our jewellery is hand-crafted using quality metals and natural gemstones.

This means that your jewellery could host minor marks, irregular shapes and inclusions, making each piece unique.

Each natural gemstones is unique and may differ slightly from stone to stone.

This could result in the jewellery that you receive differing slightly in colour to the jewellery which is featured on our website. Screen displays also vary slightly from screen to screen which potentially can result in slight colour variations to what is displayed on screen and in real life.

“We want you to be happy with any purchase you make at Zoe & Chloe and Co so if you are not pleased with what you received, all good!  Just return it to us, as easy as that!”

May-Britt (Owner and Founder)